TIP OF THE DAY

Frequently Asked Questions (FAQ)

What is a pop-up scam?

Pop-up scams are deceptive messages intended to trick users into performing certain actions. To elaborate, victims can be enticed into calling fake support lines, allowing cyber criminals to access computers remotely, disclosing private information, making monetary transactions, purchasing products, downloading/installing software, and so on.

What is the purpose of a pop-up scam?

Pop-up scams are designed to generate revenue. Scammers profit primarily by obtaining funds through deception, abusing or selling sensitive information, promoting content (e.g., websites, software, products, services, etc.), and proliferating malware.

Why do I encounter fake pop-ups?

Pop-up scams are promoted on deceptive webpages. Users mainly access them via redirects generated by sites utilizing rogue advertising networks, misspelled URLs, intrusive ads, spam browser notifications, or installed adware.

I cannot exit a scam page, how do I close it?

If it is impossible to exit a deceptive page, end the browser's process using Windows Task Manager. When reopening the browser, do not restore the previous browsing session, as it includes the scam website.

I have allowed cyber criminals to remotely access my computer, what should I do?

If you have allowed cyber criminals to access your device remotely – you must first disconnect it from the Internet. Afterward, uninstall the remote access software that the criminals used (e.g., TeamViewer, UltraViewer, etc.), as they may not need your consent to reconnect. Lastly, perform a full system scan with an anti-virus and remove all detected threats.

I have provided my personal information when tricked by a pop-up scam, what should I do?

If you have provided personally identifiable or finance-related information (e.g., ID card details, passport photos/scans, credit card numbers, etc.) – immediately contact relevant authorities. If you have disclosed your account credentials – change the passwords of all possibly exposed accounts and inform their official support without delay.